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Customer Success Manager

Customer Success Manager
Fulltime
Amsterdam

Our Customer Success team provides a key role in enabling our customers to best utilize our platform and services within their business. We do this via consistent touch points both digital and in person to ensure we know their day-to-day struggles and can guide them through the stages of our unique market intelligence growth model.  

Sounds interesting? Read on!

The Role

The team currently has two people, Tomas and Anja, and we are growing with this role to meet the demand of the last year's growth and so that we can ensure we can continue to deliver ongoing value to our growing customer base.

This role will report to Tomas and the team is part of our ‘Go to market team’ working closely with our Marketing, New business sales, Account management and Insights teams.

Customer success at A-INSIGHTS focuses on the enablement and adoption of our solution with our customers. They work with the marketing team, account management and product teams acting as the bridge between our customers and our business.

What you can expect:  
  • Responsibility for up to 25 customers
  • KPIs based on NRR and supporting Account Management by identifying expansion opportunities.
  • Collaborative and process-light organization  
  • Clear link between your role and its impact on the growth of the company
  • Flat organizational structure
  • Individual compensation plan tied to customer adoption KPI’s
  • First 90 days - Understanding the A-INSIGHTS unique value proposition, meeting with a large customer group to tie this VP to their everyday use cases. Take ownership of the enablement cycle with your customers.

Vital experiences required to be successful in the role (The things that give you energy):
  • Proactive and used to a high frequency of customer interactions
  • Manage all post-sales activity for customers through strong relationship-building, a clear understanding of how our unique value proposition will impact their business
  • Support the customer success team in translating customer usage and feedback into actionable insights and feature ideas
  • You have a track record of delivering value to complex enterprise customers with large employee bases
  • 3-5 years in a Customer Success role, within a company of fewer than 200 people
  • Fluency in English
Some really nice to haves:
  • Fluency in another EU language
  • Good taste in music
  • Experience working with companies in the Food sector

Who you'll be working with

Anja
Customer Success Manager
Tomas
Strategic Customer Success Manager
Tim
Enterprise Account Manager

What We Offer

  • A competitive salary
  • A hybrid work setup where you can balance working from home with 2-5 days in the office per week
  • Regular company events like dinners, BBQs, boat trips, and padel tournaments, fostering a vibrant team culture

A-INSIGHTS

A-INSIGHTS is the fastest growing company and market intelligence platform in the market. Trusted and loved by some of the world's largest companies (Bayer, McCain, Ahold, Royal FrieslandCampina, Gemeente Amsterdam), we combine worldwide publicly available company and market data with the latest domain & tech expertise.

Our goal is to set the international standard for objective company performance insights based on publicly available data.

And our journey is just getting started!

Every day, we make it easy for organizations around the world to make a difference through best-in-class insights and unmatched service. And we don’t plan on stopping anytime soon.

We are building a team of passionate and talented people who are eager to contribute to this growth and help us write our story.

Application Process

  • Screening Call: Kick off your application with a screening call from our recruiter to discuss your background and fit for the role.
  • Digital Interview with the VP of Revenue
  • In-Person Interview: If successful in the initial stages, you'll be invited to our Amsterdam office for an in-depth interview with several members of the team, to further assess your fit with our team and culture.

Ready to Apply?

If this role excites you, don't hesitate—apply today via our careers page! Research indicates that some groups, particularly women, are less likely to apply for jobs unless they meet every qualification. If you're passionate about joining us but don't meet all the criteria, we still encourage you to apply. We're excited to see how your unique skills might contribute to our team at A-Insights.

Have Questions? For any inquiries or additional information, please contact Iselde van Beurden, Interim Talent Lead, at:

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