We are looking for a Customer champion, to lead our customer success team into the next phase of growth. In the last couple of years we have built a great foundation for how our customer success team can drive long term value within some of the largest companies across the food sector.
A-INSIGHTS has a unique challenge in the coming years, we have built a value proposition as the core component to our customers market intelligence capabilities. Our customers look at us as a blend of sparring partners and enablers that help feed their business with the right information to formulate their growth strategies. However, the food sector is lagging far behind other industries in terms of investment in market intelligence. This role is a vital piece to ensure we can work with each customer to deliver the now value, along with guiding customer on their own marketing intelligence maturity journey.
What will you be doing?
Your main responsibilities will be:
- VOC (voice of the customer) in our business, be the key connection point that brings our customers challenges to life in all areas of our business
- Proactive and action orientated.
- Ability to analyze customer data to identify trends, anticipate needs, and suggest improvements to the product or customer service process.
- Educate and train customers on how to best utilise the A-INSIGHTS solution effectively in order to achieve their goals.
- Curious, challenges the norm and open to being challenged, collaborative, drives change vs waiting for it.
We are looking for
- is native Dutch and fluent in English.
- has 5+ years of experience (Customer facing roles- CS, AM, Sales)
- has experience working with enterprise organization.
- has proven ability in managing multiple internal and external stakeholders
- Nice to have; has experience working with food sector companies and/or financial data.
Who you will be working with
What we offer you
- You’ll be part of a team of highly motivated and enthusiastic colleagues that know how to get things done ánd have fun while doing it
- A quarterly company event calendar including- dinners, summer barbecues, boat trips, padel tournaments, and a whole lot more.
- Hybrid working, with a well-stocked office in Amsterdam
- 12-month contract
- A vibrant and ambitious team
A-INSIGHTS is the fastest growing market intelligence solution in the market. Trusted and embraced by global giants like Bayer, McCain Foods, Ahold, and Royal FrieslandCampina, we’re on a mission to revolutionize the food industry.
The food sector is facing two monumental shifts at the same time: the sustainability of food production needs to greatly increase and the technological revolutions of data and artificial intelligence disrupt the sector.
Our mission is to turn this into an opportunity for food companies, by helping them build the intelligence capability they need to navigate these shifts with confidence.
Our winning aspiration is to become the leading market intelligence solution for food companies. This aspiration drives us because in doing so we can offer valuable foresights for building a food system capable of feeding the world’s growing population within planetary boundaries.
Thank you for considering this opportunity. We are excited to meet talented candidates who are passionate about our company and the role. We look forward to receiving your application and learning more about your experience and qualifications.